FAQ

Any questions asked by our empresses will be placed here so you never have to worry about searching for the answers to your questions. Just come here and look for it. If it's not here, no worries. Ask us on the site and we'll make sure other empresses won't have to ask your question twice.

Q: What does empress mean?

A: empress is a noun meaning a woman who is a sovereign ruler of great power and rank, especially one ruling an empire. Some synonyms are: rulersovereignqueenmonarchpotentate, etc. 

 Q: Are we still delivering during the COVID-19 crisis?

A: Yes we are. We are doing contactless deliveries during this time. Your order is dropped off to your address and you receive an email once it’s been delivered. If you live in an apartment or condo, your order will be brought up to your unit number, left at your door or with concierge and you will receive an email once it’s been delivered.

Q: When do we deliver same day shipping/deliveries?

A: We deliver all same day shipping/delivery orders after 6 pm everyday expect Sundays. We do not deliver on Sundays and holidays. All orders placed after 6 pm are delivered the following business day. 

Q: What if my shipping address is really far (in Ontario) & I need same day shipping/delivery?

A: All Greater Ontario orders under $75 are a flat $30 fee. All Greater Ontario orders over $75 are a flat $20 fee.



 

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